We want you to feel confident shopping at Pet to Pets. If something is wrong with your order, please contact us so we can review it and help.
Damaged or incorrect items
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue.
Return eligibility
Items should be unused, clean, and in their original packaging when a return is requested. For pet health and hygiene reasons, some used items may not be eligible for return.
Refunds
Approved refunds are returned to the original payment method. Processing time can vary depending on your bank or payment provider.
Before sending anything back
Please contact us first before returning an item. This helps us give you the correct instructions and avoid delays.