Refund policy

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To be eligible, the item must be unused, undamaged, and in the same condition in which it was received, with all accessories, manuals, and original packaging. You’ll also need your order number or proof of purchase.

To request a return, contact us at sheigfred.bello@gmail.com. If approved, we’ll provide instructions and the correct return address. Do not return an item to the sender or any address without our authorization. Unauthorized returns may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. Contact us within 7 days if your item is damaged, defective, or incorrect. Include your order number and clear photos or video of the item, packaging, and shipping label. After review, we’ll arrange an appropriate replacement, refund, or other remedy at no additional product cost to you.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable. We recommend using tracked return shipping.

Exceptions and non-returnable items

We cannot accept items that are used, altered, damaged after delivery, missing parts, or returned outside the approved return process. Gift cards and items marked final sale are also non-returnable, except where required by law.

Exchanges

The fastest way to receive a different item is to return the original item through the approved process and place a new order after the return is accepted.

Refunds

We’ll notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method. Your bank or payment provider may take 5–10 business days to post the refund.

If more than 15 business days have passed since your refund was approved, contact sheigfred.bello@gmail.com.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We’ll make a reasonable effort to accommodate requests received within 12 hours, but cancellation isn’t guaranteed once processing or fulfillment has begun.

This policy does not limit any mandatory consumer rights provided by applicable law.